EYEBYME · CARE
Questions,
answered honestly
Trust starts with plain answers. Here's everything people ask us before their first journey — how EyeByMe works, what it costs, and what happens to your data.
Our promise
EyeByMe exists for one moment: the walk home when you'd rather not be alone. Everything we build — the stations, the drones, the app — is judged by a single standard: does this make you feel calmer?
And you never have to make the call yourself: while a drone is above you, our security operators are live-connected to 112. If something happens, emergency services are on the line immediately — already knowing where you are. EyeByMe is the quiet layer above that: presence, visibility, and help that's already connected.
Safety FAQ
How does EyeByMe actually work?+
Think of it like a shared bike — except the thing you unlock is security. Open the app, find a nearby drone station, and sign in an available drone. Press PROTECT ME, and the drone rises above you and follows your journey home, keeping watch the whole way.
When you arrive, the drone returns to its station and is ready for the next person. You never own it, charge it, or operate it — you just borrow a watchful eye for as long as the walk takes. Curious about everything it can do? Read the drone page.
What about my privacy?+
The drone watches over you, not at everyone else. Its focus is your journey and your immediate surroundings, and footage is captured only while your protection is active.
We don't use facial recognition, we don't build profiles about you, and we never sell your data. Your journey recordings are encrypted, kept only as long as needed, and you can delete them yourself — see our Privacy page for the details.
What does it cost?+
EyeByMe is priced like the mobility services you already use: a small fee per journey, or a monthly plan with unlimited protection for regular nights out. Exact pricing is confirmed per city at launch — the goal is for it to cost about the same as a short ride home.
Who owns my data?+
You do. Your routes, your journeys, your recordings belong to you — not to us, and never to advertisers, insurers or anyone else. We store the minimum needed to run the service, and if you ask us to delete it, it's gone.
What if something happens mid-journey?+
Press the button in the app and our team sees your live location and what the drone sees. There's no need to find your phone and dial — our security operators are live-connected to 112, so emergency services are brought in directly, with your location and live view already in hand. The drone stays with you the entire time.
Is EyeByMe an emergency service?+
We're not a replacement for police or medical care — but you don't have to call for help yourself. While a drone is above you, our security operators are live-connected to 112: if something happens, emergency services are on the line in seconds, already knowing where you are.
Where is EyeByMe available?+
We're starting with pilot cities in the Netherlands. Stations appear in the app as each city goes live — join the waitlist on our home page and we'll tell you the moment your city opens.
Still have a question?
Our care team reads every message. Write to us at care@eyebyme.com — a human will answer.